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We’re Hiring:
Customer Experience Specialist
London, UK
May 19,2025
2 slots left
About the Role
We’re looking for a Customer Experience Specialist who’s passionate about helping people, solving problems, and creating memorable interactions. You’ll be the first line of contact for our users — turning issues into opportunities and building loyalty one conversation at a time.
What You’ll Do
- Provide responsive and friendly support via chat, email, and social platforms.
- Simplify complex issues into clear, human-friendly answers.
- Work closely with product, design, and support teams to improve the overall customer journey.
- Collect and relay feedback to help shape product improvements and feature development.
- Monitor support trends and help optimize internal support workflows.
What We’re Looking For
- 2+ years of experience in customer support or similar roles (SaaS experience is a bonus).
- Excellent communication skills – both written and verbal.
- A calm, empathetic mindset and problem-solving instincts.
- Comfortable using modern tools like Intercom, Notion, Slack, and more.
- Someone who loves turning challenges into positive outcomes and thrives in fast-paced environments.
Why Join Us?
- Work with a passionate, remote-first team.
- Have a real impact on user happiness and retention.
- Grow with a company that values feedback, empathy, and transparency.
- Enjoy a supportive environment where your voice matters.
Ready to Apply?
If this sounds like the perfect fit for you, send us your resume and a short note telling us why you’d be a great addition to our team!
Perks and benefits
Above-market pay
Premium healthcare
Flexible time off
Free lunch, always
Team retreats
Top gear setup
Wellness stipend
Monthly team fun
Apply for this job
Resume/CV
Accepted file types: pdf, doc, docx, txt, rtf
Job Overview
- Position:Customer Experience Specialist
- Type:Full-time
- Team:Support & Success
- Location:London, UK
- Salary:$68,000 – $92,000 USD/year
- Posted:May 19, 2025
Job OverviewLondon, UK Ready to Apply?Send your CV + a short note to:
careers@yourcompany.com
Ready to Apply?
Send your CV + a short note to:
careers@yourcompany.com